What if I lose my download, can I download again?

Upon purchase, a singular, one-time, download link will be delivered to you. You are responsible for storing this file once fully downloaded, as only singular attempts to download are allowed. If you lose the file, or if it becomes corrupted for reasons outside of our control, you are solely liable for those damages and are subject to an additional purchase cost to receive further download attempts.

What is your refund policy?

We do our best to ensure satisfaction of any product or digital good sold on our site. Our first step is to determine whether there is any way we may be able to resolve your concerns, and if no such resolution presents itself, we will refer to our Refund Policy procedures found here - Refund Policy.

I’m having trouble using the accessing the files properly or they are malfunctioning, how can I get a new copy of the files.

If an error is incurred on our end, we will be happy to either deliver a fresh download of the goods purchased, or offer a refund dependent on our Refund Policy found here - Refund Policy.

What is Ozone Films?

We encourage you to explore more of our work and see what our team has been up to lately. Feel free to visit our Homepage or our Ozone Blog to learn more!

If you have any additional questions, comments, or concerns, please feel free to email us at contact@ozonefilms.co and we’d be happy to assist however we can.